What stops it from making things up?

It's instructed to answer only from your sources and to hand off when it can't find a confident answer. You can review every reply and its sources in the inbox.

Can I turn it off for certain conversations?

Yes. Switch AI off per channel, per conversation, or by schedule. Your team can also take over any conversation with one click.

How are AI resolutions billed?

Each plan includes a monthly allowance — 100 on Free, 1,000 on Pro and 5,000 on Scale. After that it's $0.49 per resolved conversation. Handoffs are never billed.

Silah AI agent

Answers in seconds. Humans when it matters.

Q: Which model powers Silah AI?

Silah AI runs on Claude by Anthropic, with our own retrieval, guardrails and handoff logic on top. We pick the model per task for the best balance of quality and speed.

Silah AI resolves the questions you answer every day — order status, returns, bookings, pricing — and knows exactly when to bring in your team.

Try Silah AI free100 resolutions/mo included

Silah AILive

Can I return the linen shirt if I've worn it once?

Reading your knowledge base…

Trained on what you already have

Help center Returns-policy.pdf Product catalog silah.chat/docs Pricing Brand voice guide

Graceful handoff, with a brief

Silah AI

Your team

Brief for Sara: Wants to upgrade 12 seats to Scale before Friday. Asked about SSO with Okta. Budget approved.

of conversations resolved by AI, on average

<0s

median first response, any hour

languages understood and spoken

0/7

coverage without a night shift

How it works

Live in an afternoon. Better every week.

Connect your knowledge

Add your help center URL, upload PDFs, or write answers directly. Silah indexes them in minutes and keeps them in sync.

help.yourbrand.com — 214 articles returns-policy.pdf — 6 pages Shipping FAQ — 18 answers

Set the guardrails

Choose a name, tone and the topics it should never handle. Decide when it replies: always, out of hours, or only when nobody is online.

Tone: "Warm, concise, no emojis" Never: refunds over $200, legal Reply when: nobody online

Go live, then improve

Watch it work in your inbox. Every answer shows its sources; fix a gap once and the AI learns it for good.

Resolved by AI — 68% Handed to team — 21% Suggested new answers — 7

Trustworthy by design

Confident. Never careless.

An AI agent is only as good as the moments it chooses not to answer. Silah is built around that.

Grounded answers

Replies come from your sources, and every answer shows what it used. No sources, no answer.

Graceful handoff

When a customer asks for a person, or the AI isn't sure, it hands over with a two-line brief for your team.

Speaks their language

Detects 40+ languages, including right-to-left scripts, and answers natively — not through a translation layer.

Your rules

Off-limits topics, tone, working hours and per-channel behaviour. Change them any time, effective instantly.

Full transparency

Review every AI conversation, rate answers, and see exactly why a handoff happened.

Private by default

Your conversations are never used to train AI models — ours or our providers'.

AI FAQ

The fine print, upfront.

Silah AI runs on Claude by Anthropic, with our own retrieval, guardrails and handoff logic on top. We pick the model per task for the best balance of quality and speed.

No training on your data

Median reply under 4 seconds

Hands off when unsure

Let Silah AI take the first reply.

Free forever for small teams. Upgrade when you're ready. No credit card, no sales call.

Start for free Talk to sales