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Chatbots

A chatbot for every channel. Built in minutes.

Design menus, questions and handoffs once, and run them on Messenger, Instagram, WhatsApp and live chat. Connect your Facebook Page and Instagram with one click.

Build a chatbot freeMessenger & Instagram

Guided conversations. Zero dead ends.

Customers tap their way to an answer, the bot collects what your team needs, and the moment it gets complicated, Silah AI or a teammate takes over with the whole story.

  • MessengerQuick replies
  • InstagramQuick replies
  • WhatsAppReply buttons or a numbered list
  • Live chatTappable chips in the widget
LLumen StoreMessenger · Chatbot
Hi! Do you deliver on weekends?
Hi Nadia 👋 Welcome to Lumen Store. What can we help with?Order statusDelivery & returnsTalk to sales
Quick replies on Messenger and Instagram, buttons on WhatsApp, chips on live chat.
Flow builder

Six building blocks. Any conversation.

Stack steps, point buttons at branches, and test it in the live preview before you switch it on.

01

Message

Say something, then move on. Variables like {{contact.first_name}} included.

02

Buttons

Up to ten options, each leading to its own branch.

03

Question

Ask and save the answer to name, email, phone or any attribute.

04

Assign

Route to a teammate or share across a group with round-robin.

05

Hand to AI

Let Silah AI take open questions from here.

06

Hand to team

Switch AI off and bring a human in, with context.

TemplateWelcome menuSales, Support or Order status, each with its own path.
TemplateLead captureName, then email, then straight to a salesperson.
TemplateAfter hoursCollect an email, then let Silah AI answer the rest.
TemplateFAQ buttonsYour top questions as buttons, answered instantly.
Auto replies & presets

The small replies, handled for you.

Switch on the everyday messages in seconds, and give your team a library of answers they can drop in with a keystroke.

Welcome message

Greets every new conversation instantly, unless a chatbot already did.

Away message

Sets expectations outside business hours, in your time zone.

Resolution message

A friendly sign-off when your team resolves a conversation.

Saved replies

Type / in the composer to search your team's answers and insert one.

Variables

{{contact.first_name}} and {{agent.name}} filled in automatically.

Shared library

One set of presets for the whole workspace, always up to date.

One-click connect

Messenger and Instagram. No tokens, no developer.

Click Continue with Facebook, choose your Pages and Instagram accounts, and you're live. Silah subscribes them to messages for you, so your chatbot starts answering right away.

  1. 01Continue with Facebook
  2. 02Pick Pages and Instagram accounts
  3. 03Switch on a chatbot template
Chatbot FAQ

Good questions.

A chatbot follows the flow you design: menus, buttons, questions and routing, the same every time. Silah AI answers open questions from your knowledge base. They work together: any step of a flow can hand the conversation to Silah AI or to your team.

Your first chatbot is a template away.

Free forever for small teams. Upgrade when you're ready. No credit card, no sales call.

Start for free Talk to sales