Everything in Silah. On one page.
A shared inbox, an AI agent, automations and integrations, built as one product so they work together from day one.
Unified inbox
WhatsApp, Messenger, Instagram and live chat side by side.
Assignment
Assign to a teammate, or share fairly with round-robin rules.
Private notes
Context for your team that customers never see.
Live presence
Typing indicators and real-time updates over WebSocket.
Command palette
⌘K to jump anywhere and act from the keyboard.
Contact profiles
History, attributes and every conversation per customer.
Auto replies
Always, or only when nobody on the team is online.
Knowledge base
Write or paste answers; the AI uses only what you give it.
Human handoff
Hands over with a clear brief when it isn't sure.
40+ languages
Including right-to-left scripts, answered natively.
Playground
Test the agent against real questions before going live.
No training on your data
Your conversations never train AI models.
Flow builder
Messages, buttons, questions, assignment and handoffs.
Native buttons
Quick replies on Messenger and Instagram, buttons on WhatsApp.
Lead capture
Save answers to name, email, phone or custom attributes.
Saved replies
Type / in the composer, with {{contact.first_name}} variables.
Welcome & away messages
Auto replies for new conversations and after hours.
Continue with Facebook
Connect Pages and Instagram accounts without tokens.
Rule builder
Triggers, conditions and ordered actions you can read.
Business hours
Different behaviour in and out of hours, per time zone.
Round-robin routing
Share new conversations across a group of teammates.
Auto replies
Instant acknowledgements on the customer's channel.
Keyword & attribute filters
Match on message text, channel, email or any attribute.
Templates
Common rules in one click, with run counts for each.
Signed webhooks
HMAC-SHA256 signed events with rotating secrets.
Slack notifications
New conversations and handoffs in any Slack channel.
Zapier, Make & n8n
Thousands of apps through a catch-hook URL.
REST API
Conversations, contacts and messages in JSON, with workspace API keys.
Test & monitor
Send a test ping and see the last delivery status.
SSRF protection
Private network destinations are blocked by default.
WhatsApp Cloud API
Official Meta API, multiple numbers per workspace.
Messenger & Instagram
Pages and Instagram DMs in the same inbox.
25 kB widget
One line to install on any website or builder.
Your brand
Colour, greeting, position and team name.
Allowed origins
Lock the widget to your domains and rotate its key.
Returning visitors
Visitors pick up where they left off.
Overview dashboard
Volume, first response time and AI resolution rate.
By channel
See where conversations come from, day by day.
Encryption
TLS in transit; channel credentials AES-256-GCM at rest.
Roles
Owner, admin and agent permissions per workspace.
GDPR-ready
EU or US hosting and a data processing agreement.
Session security
HttpOnly cookies, CSRF protection and rate limits.
Start connecting. Today.
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