Terms of Service

These terms govern your use of Silah. By creating an account you agree to them on behalf of yourself or the organisation you represent.

• You're responsible for the activity in your workspace and for keeping credentials safe.
• Workspace owners control who has access and what role they hold.
• You must be at least 16 years old, and able to enter a binding contract.

Use Silah to talk with people who want to hear from you. You must not use it to send spam, to harass, to deceive, or to break the law or the policies of the channels you connect.

You must follow Meta's WhatsApp Business, Messenger and Instagram policies for connected channels, including opt-in and template rules.

You own your content. You give us the rights we need to host, process and display it to provide the service, and nothing more.

• Paid plans are billed per seat, monthly or yearly, in advance.
• AI resolutions beyond your plan's allowance are billed monthly in arrears at the published rate.
• You can cancel at any time; access continues until the end of the paid period.

AI-generated replies can be wrong. You decide where Silah AI is enabled and remain responsible for the replies sent on your behalf. We provide tools to review, restrict and hand off.

Silah is provided "as is". To the extent allowed by law, our total liability is limited to the amount you paid us in the 12 months before the claim. Enterprise agreements may set different terms.

We'll give at least 30 days' notice of material changes. Questions? Email legal@silah.chat.