What's new in Silah.
We ship small improvements every week and something worth writing about every couple of weeks.
- v3.0New
Chatbots, auto replies and one-click Messenger
Design chatbot flows with messages, buttons, questions and handoffs, connect Facebook Pages and Instagram accounts with Continue with Facebook, and let auto replies and saved replies handle the everyday messages.
- Native quick replies on Messenger and Instagram, reply buttons on WhatsApp, chips in the widget
- Lead capture into name, email, phone or any attribute
- Welcome, away and resolution auto replies
- Saved replies with / in the composer and {{contact.first_name}} variables
- v2.9New
Automations and webhooks
Build WHEN / IF / THEN rules that route, assign, reply and notify on every channel, and send signed events to Slack, Zapier, Make, n8n or your own API.
- Triggers for new conversations, inbound messages and resolutions
- Business hours, keyword, channel and contact conditions
- Round-robin assignment, auto replies, private notes and AI on/off
- HMAC-SHA256 signed webhooks with test pings and delivery status
- v2.8New
AI handoff summaries
When Silah AI hands a conversation to your team, it now writes a two-line brief: what the customer wants, what's been tried and what's still open.
- Briefs appear at the top of the conversation and in notifications
- Edit or regenerate a brief with one click
- Available on every plan
- v2.7New
Instagram story mentions
Story mentions and story replies now arrive as conversations, with a preview of the story they came from.
- Mentions can be auto-tagged and routed
- Silah AI can thank and reply to mentions
- Media previews in the inbox
- v2.6Improved
A faster inbox
We rebuilt the conversation list. Switching conversations is now 3× faster, and large inboxes scroll at a smooth 120 fps.
- Virtualised conversation list
- Instant optimistic replies
- Smarter real-time updates over WebSocket
- v2.5Improved
Right-to-left everywhere
The widget, inbox and AI replies now fully support right-to-left languages, including mixed-direction messages.
- Arabic, Hebrew, Persian and Urdu
- Per-message direction detection
- RTL-aware saved replies
- v2.4New
Widget allowed origins & key rotation
Lock your live chat widget to the domains you own and rotate its public key at any time without downtime.
- Allowed origins per workspace
- One-click key rotation
- Audit log entries for both
- v2.3.2Fixed
Quality fixes
A round of small fixes from your feedback.
- WhatsApp voice notes now play on Safari
- Fixed duplicate notifications on multiple tabs
- CSV export respects your time zone
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