From boutique hotels to grocery delivery, teams in 30+ countries run their customer conversations on Silah.
A few of the teams on Silah
With 40,000 monthly conversations across WhatsApp and Instagram, Maison Olea's 9-person care team was drowning in 'where is my order?'. Silah AI now resolves most of them instantly in Arabic, English and French.
“Our team finally spends its time on the conversations that build loyalty.”
Guests message at every hour, from every time zone. Dunelight uses Silah AI overnight and hands complex bookings to its concierge team in the morning — with a brief waiting for them.
“The morning handoff summaries alone saved us an hour a day.”
Customers start on the website, follow up on Messenger and send photos on WhatsApp. Silah stitches it into one timeline so Tidewell's installers and support agents always see the whole picture.
“Nobody asks a customer to repeat themselves anymore.”
Saffra ran support from four shared WhatsApp phones. Moving to Silah gave them assignment, notes and reporting — and an AI that handles delivery windows and substitutions.
“It feels like software made by people who care.”
Company names and figures are illustrative examples of typical Silah deployments.
“We moved WhatsApp, Instagram and our website chat into Silah in an afternoon. The AI now resolves most order questions before my team has finished their coffee.”
“The handoff is the part that sold us. When the AI passes a conversation over, it hands my agents a two-line brief. Nobody asks the customer to repeat themselves anymore.”
“It feels like software made by people who care. It's fast, calm, and the whole team actually enjoys working in the inbox.”
“We answer travellers in Arabic, English and French around the clock. Silah made 24/7 support possible without a night shift.”
“Install took one line of code. We were talking to customers on the website the same morning.”
“Reports finally tell us something useful: what customers ask, where the AI needed help and which answers to write next.”
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