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Pricing

Simple pricing. Grows with you.

Start free. Pay per seat when your team grows, and only for the AI conversations that are actually resolved.

Free

For founders and small teams getting started.

$0

Free forever

Start free
100 AI resolutions / mo
  • Up to 2 seats
  • Live chat widget
  • 1 WhatsApp, Messenger and Instagram connection
  • Shared inbox & contacts
  • 3 automations & 1 webhook
  • 30-day conversation history

Pro

Recommended

For growing teams that live in their inbox.

$31.20$39

per seat / month, billed yearly

Start 14-day trial
1,000 AI resolutions / mo
  • Unlimited seats & channels
  • Silah AI with knowledge base
  • Unlimited automations & webhooks
  • Saved replies & chatbot flows
  • Remove Silah branding
  • Reports & CSAT
  • Unlimited history

Scale

For support organisations running at volume.

$71.20$89

per seat / month, billed yearly

Start 14-day trial
5,000 AI resolutions / mo
  • Everything in Pro
  • SSO (SAML) & SCIM
  • Audit log
  • EU or US data residency
  • Custom roles & teams
  • Priority support, 4h response

Enterprise

For complex organisations with bespoke needs.

Custom

Annual agreement

Talk to sales
Volume AI pricing
  • Everything in Scale
  • Dedicated success manager
  • Custom DPA & security review
  • Uptime SLA
  • Onboarding & migration
  • Invoicing & procurement
Pay only for resolutions, never for attempts

Every plan includes AI resolutions — 100 on Free, 1,000 on Pro, 5,000 on Scale. After that it's $0.49 per resolved conversation. Handoffs to your team are always free.

AI add-on$735 / mo
Compare plans

Everything, side by side.

Feature comparison across Free, Pro, Scale and Enterprise plans
FeaturesFreeProScaleEnterprise
Inbox
Seats2UnlimitedUnlimitedUnlimited
Shared inbox, notes & mentions
Assignment rules & round-robin
Saved replies10UnlimitedUnlimitedUnlimited
Conversation history30 daysUnlimitedUnlimitedUnlimited
Channels
Live chat widget
WhatsApp Business1 numberUnlimitedUnlimitedUnlimited
Messenger & Instagram1 eachUnlimitedUnlimitedUnlimited
Remove Silah branding
Automation & integrations
Automation rules3UnlimitedUnlimitedUnlimited
Chatbot flows1UnlimitedUnlimitedUnlimited
Webhooks (Slack, Zapier, Make, n8n)1UnlimitedUnlimitedUnlimited
REST API & API keys
Silah AI
AI resolutions included / mo1001,0005,000Custom
Additional resolutions—$0.49 each$0.49 eachVolume pricing
Knowledge base sources5UnlimitedUnlimitedUnlimited
Handoff summaries
Custom instructions & tone
Security & admin
Two-factor authentication
SSO (SAML) & SCIM
Audit log
Data residency (EU / US)
Custom DPA
Support
Help center & community
Email support24h4h1h
Dedicated success manager
Start free Try free Try free Contact

Chosen by support teams at

  • Maison OleaMaison Olea
  • DunelightDunelight
  • tidewellTidewell
  • KestrelKestrel Mobility
  • SsaffraSaffra Foods
  • velorahealthVelora Health
  • NorthpeakNorthpeak Outfitters
  • QamarQamar Atelier
  • BrightlaneBrightlane Bank
  • orbitaOrbita Travel
FAQ

Questions, answered.

Something else on your mind? Talk to our team.

A conversation that Silah AI answered on its own, where the customer didn't ask for a human and didn't come back with the same question within 24 hours. Conversations the AI hands off to your team are never counted.

Start connecting. Today.

Free forever for small teams. Upgrade when you're ready. No credit card, no sales call.

Start for free Talk to sales