Privacy Policy

Silah ("we", "us") provides a customer messaging platform at silah.chat. For data you put into Silah about your own customers, you are the controller and we act as your processor under our Data Processing Agreement. For data about you as a visitor or account holder, we are the controller.

• Account data — name, email, password hash, workspace and role.
• Customer content — conversations, contacts and attachments you and your customers send through Silah.
• Usage data — device, browser, pages viewed and actions taken, used to keep the service secure and improve it.
• Billing data — handled by our payment provider; we never store full card numbers.

We use personal data to provide and secure the service, to support you, to bill you, and — with your consent where required — to tell you about product updates.

We don't sell personal data, and we never use your customer content to train AI models.

When Silah AI is enabled, relevant conversation content and knowledge-base excerpts are sent to our AI inference provider to generate replies. The provider processes this data only to return a response and doesn't use it for training.

We share data only with subprocessors that help us run Silah (hosting, email, payments, AI inference), under contracts that protect it. A current list is available on request.

Customer content is kept for as long as your workspace exists, or as your plan's history limit defines. Deleted workspaces are purged within 30 days, backups within 90. Scale and Enterprise customers can choose EU or US hosting.

Depending on where you live, you may have rights to access, correct, delete, restrict or port your data, and to object to processing. Contact privacy@silah.chat and we'll respond within 30 days. You can also complain to your local data protection authority.

Questions about this policy? Email privacy@silah.chat.