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Inbox for teams

The inbox your team will actually love.

Every channel, every teammate, every customer — in one place that's fast enough to feel instant and calm enough to work in all day.

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The inbox, in motion

One conversation. Resolved in four messages.

NR
Noor Rahman
WhatsApp · +971 •• ••• 2190
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Built for flow

Speed is a feature. So is calm.

Silah is designed around the way support teams really work — fast triage, clean handoffs, zero duplicate replies.

One shared inbox

WhatsApp, Messenger, Instagram and live chat side by side, with the same tools for every channel.

Assignment that's fair

Round-robin, load balancing or rules by channel, language and topic. Nobody gets buried.

Notes & mentions

Pull in a colleague with an @mention and a private note. The customer never sees the backstage.

Command bar

Press ⌘K to jump anywhere, snooze, assign or close. Every action is a keystroke away.

Saved replies

Answers your team writes once and reuses forever, with variables for names and order numbers.

Collision detection

See who's viewing and typing in real time, so two people never answer the same customer.

Tags & views

Organise by intent, priority or VIP status and build views that match how your team thinks.

Snooze & SLAs

Snooze until tomorrow, track first-response targets, and surface conversations about to slip.

Reports that matter

Volume, response times, CSAT and AI impact — by channel, team and teammate.

How teams work in Silah

From first message to resolved.

01

Triage

New conversations are routed to the right team and language. Silah AI answers the routine ones instantly.

02

Collaborate

Hand off, mention and note. Context follows the conversation, so nobody starts from zero.

03

Resolve & learn

Close the loop, collect CSAT, and turn great answers into knowledge the AI can reuse.

Keyboard-first, mouse-friendly, and just as good on your phone.

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