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Silah + Zapier

Use Zapier's Webhooks by Zapier trigger to start a Zap on any Silah event: add new contacts to a spreadsheet, create a ticket, or notify your sales team in their own tools.

Connect Zapier

What you get

  • Trigger Zaps on conversation and message events
  • Full contact and conversation payloads
  • Filter in Silah first with automations
  • No code required

Set up in minutes

  1. 01In Zapier, create a Zap with the Webhooks by Zapier → Catch Hook trigger
  2. 02Copy the hook URL into a Silah webhook
  3. 03Send a test event and map the fields
POST · message.createdSample payload
{
  "id": "evt_8fK2qWm0aZ7rT1xYc3VbN9dE",
  "type": "message.created",
  "created_at": "2026-10-17T09:41:07Z",
  "workspace_id": "0192a6e1-…",
  "data": {
    "conversation": {
      "id": "0192a6e4-…",
      "status": "open",
      "channel": "whatsapp",
      "contact": { "name": "Nadia Rahman", "phone": "+880…" },
      "assignee": null,
      "ai_enabled": true
    },
    "message": {
      "sender": "contact",
      "body": "Do you ship to Chattogram?",
      "private": false
    }
  }
}

Related integrations

MakeVisual scenarios triggered by Silah events.n8nSelf-hosted workflows with a Webhook node.WhatsApp BusinessOfficial WhatsApp Cloud API, straight into the shared inbox.

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